Merchant Policy

If you need to return a product please contact us to obtain a Return Merchandise Authorization Number (RMA).  Additionally, please read our return policy as stated below.

Prior to returning a product, you must obtain an RMA number.  Products will not be accepted for return, whether for exchange or credit, unless Return Authorization is obtained.  Returns for credit must be received within 30 days of the invoice date.   After 30 days of original invoice date, most products must be exchanged with the manufacturer.  Please consult the product packaging or listings on our website for further warranty information.

If we have failed to provide you with the product you ordered, or if there is a defect in the product, you can return the unused product in its original packaging to us within 30 days for a full refund or replacement.

If you inadvertently ordered the wrong product, you can return the product within 14 days from your order date.  You will be given credit for the value of the product if it is returned in its original, unopened packaging.  Opened or defaced items, except in the event of a defect, may not be returned.

Opened retail boxes may not be returned for credit and will only be exchanged for the same if found defective and returned within 15 days. Some products are supported directly through the manufacturer and must be returned accordingly.

RMA numbers are valid for 15 days.

You may want to insure your return; we cannot be responsible for lost or misdirected returns.  If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

When returning an item, it is important that you return it to us with all accessories, manuals, cables, etc., in order to receive a credit or exchange.  Items returned without all accessories or items which are defaced will be, at our discretion, either returned to you or subjected to a 25% minimum restocking fee.

Please package your return item in a shipping box with appropriate protection for the product.  If you are not sure how to package an item for safe shipping, please consult a local shipping company.  Please place the RMA number the outside of the shipping box next to the address label before returning it to us.

If you have any questions regarding your order, please feel free to contact us at:

sales@syrease.com

(727) 517-2995

Payment options: We gladly accept American Express, Visa, MasterCard and checks for mail order transactions. Online orders are limited to major credit cards.